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FAQ

If you have questions you don't see here, please email us from the Contact page and we will be happy to help.

Parties FAQ

What do I need to provide at my party?

Party hosts need to provide the location and tables/chairs for the guests. Wood tables work best to stamp on. The Silver Diva will bring everything else!

How far will you travel?

The Silver Diva will travel up to 30 miles from Mason, Ohio for your party. If you are further than that, please email us to discuss prior to booking your party.

I don't have a place to hold my party. Do you have any recommendations?

Yes! Contact us so we can discuss this for you!

I don't know if I am brave enough to stamp my own jewelry. Advice?

Anyone can do this - even children ages 6 and up! We'll be there to hold your hand the entire time with our expert and always FREE step by step instruction. YOU CAN DO IT!

Will someone show me how to do this?

YES! During the party, we will teach you how to stamp and give you tips/tricks.

How long does it typically take to practice before you are ready to stamp the real thing?

Most folks need about 20 min. of practice time. Kids tend to take less time than that!

What kinds of things do you have to stamp?

We have a variety of metals (sterling silver, pewter, aluminum, or copper) and a huge selection of things to stamp! Necklaces, bracelets, rings, men's (cufflinks, tie bars, money clips), keychains, napkin rings, drink tags, children's items and holiday ornaments.

I have it in my mind what I want my jewelry to look like. Can you help me design it?

Yes! We love to help bring your ideas from conception to reality!

Can I take my piece home with me the day I stamp it?

Usually no. Part of the pricing includes tumbling of your jewelry to get it nice and shiny and we will punch holes in it for jump rings if needed and finish assembling it for you. However, if you book a children's party, each child will leave the party with his/her finished piece.

How do I pay for my party?

You will make a deposit to secure your party date/time. At the end of your party, you will pay the remaining balance with credit card or cash less your party deposit.

ONLINE ORDER FAQ

Can you stamp on the back of my piece?

No, generally not. The stamping process leaves a slight impression on the other side and therefore, we cannot stamp on the back.

How long does it take to receive my jewelry?

Please check our home page for our current production time.

What if I need my item before your current production time?

We do offer rush order shipping. This is $30 for domestic orders which includes priority shipping. You can choose this option at checkout. We do also offer this for international orders. Please email us for the charge. Orders placed with rush order processing will ship next business day and orders placed Fri-Sun with rush order processing will ship on Monday.

Will the letters be perfectly straight or even?

Probably not - this lends to the charm of your individual one of a kind piece and should not be considered a defect.

Do you ship internationally?

Yes we ship internationally every day! Please check our Policies for more information about shipping internationally including customs/duties fees.

Can I buy the pendant/charm/tag without the chain?

YES! Please contact us to arrange for a custom order or look in our category called Upgrades and A La Carte.

What forms of payment do you take?

We take VISA, MasterCard, Discover, American Express, and paypal. We do not accept checks.

Do you gift wrap?

Yes! Optional gift wrapping is available for $4.00 which includes a white jewelry gift box with our logo, red satin ribbon, and a handwritten gift message card enclosure with an envelope with our logo on it. You can add this on with any purchase while you are on the item's page. We do also have black gift box wrapping for men.

Is your jewelry sterling silver?

The majority of our pieces are 925 sterling silver or pewter. 925 is the international hallmark for sterling silver. This means the jewelry contains 92.5% silver and the rest are other metals and alloys. We do also create some pieces with copper, gold filled, brass or aluminum metals. Each listing specifically states what metals are used for that piece so please check the item description.

How do I clean and care for my piece?

Sterling silver tarnishes from contact with the air. When you are not wearing your piece, please keep it stored in an airtight plastic bag. Nothing fancy is needed – just a simple Ziploc will work wonders. You should clean your piece a couple times a year with silver polish. Do not wear your piece while bathing or swimming and if your piece has gemstones, please remove when sleeping. Copper will tarnish much faster than sterling silver. Please care for it the same way as sterling and you may need to clean it more often to keep it bright and shiny.

What is your privacy policy?

Please see our Policies tab for our complete privacy and security policy.

Are the letters and designs blackened?

Yes unless you specify otherwise in the Additional Comments box.

Where can I find coupons for your site?

We often send out coupons for our facebook fans and those who are members of our newsletter. To like our facebook page, please click here. You can join our newsletter from our website home page.

Will you do a custom order?

Yes! If you see something you like and want it a little different, please just contact us! We thrive on doing special custom orders! 

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