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7594B Voice of America Center Drive West Chester, OH 45069

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Policies

Terms and Conditions
Each piece from The Silver Diva is handcrafted when we receive your payment. Please allow a minimum of 3-5 business days to create your order - current production times can be seen on our home page and if something is out of stock when you order it, we will contact you immediately. During major holidays, production and shipping times may be longer so please plan accordingly.

If you have ordered with rush processing, your order will ship next business day and orders placed Friday - Sunday, next business day will ship on Monday.

Each piece that is hand stamped involves stamping letters and designs by hand.  As a result, each letter may not be the same depth and every letter and design may not line up perfectly or straight or have the same amount of space between each letter. Due to the depth of hand stamping, it generally leaves a slight impression on the other side of the metal as well. This should not be considered a defect, but adds to the charm of your one of a kind piece.

Returns/Exchanges for Personalized Pieces
Returns or exchanges are only available in the event there is a spelling error on our part.  If we made a mistake, we will immediately fix the mistake and provide you with a return label to return the original. If the mistake was yours or you are not happy with the font you chose, we cannot issue a refund. We reserve the right to judge our own quality. We cannot give a full or partial refund until the original piece is returned. Please note we will stamp exactly what you request at the time you order and in the same style as the sample shown. If you would like something different than what is shown, we need to know about it in the additional comments box upon ordering.

Returns/Exchanges for Non-Personalized Pieces

We want you to love your piece! If for some reason, it is not what you expected, please email us at info@thesilverdiva.com within 3 days of receipt to initiate a return. You must return it within 30 days of the shipping date for a refund of your item, minus shipping costs. Your return must be in its original condition and not damaged. 

Updating an Existing Piece

If you ever want to add more customization to an existing piece, we are more than happy to help. Please email us at info@thesilverdiva.com to discuss cost and whether your piece will accommodate what you want us to stamp.

Damages

We do our very best to ensure the utmost quality in our pieces. If your chain or other jewelry should break within 45 days of receipt, please email us at info@thesilverdiva.com and we will do our best to fix your piece or send you a new one.

Changing An Order

We do our best to process your order as quickly as possible in order to get them to you as soon as possible. As a result, we cannot guarantee any changes to your order once placed. If you need to make any changes to your order, please email us at info@thesilverdiva.com or call us at 513.873.4561 as quickly as possible.

Care and Cleaning

Our jewelry is not waterproof and should be removed upon showering or swimming. To clean your piece, we recommend the small polish pad included with your order for sterling silver jewelry. Additionally when you are not wearing your sterling or copper piece, you should store it in an airtight bag like a simple ziploc.

Coupons and Discounts

Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated.

Payment Methods

TheSilverDiva.com and our retail location accept VISA, MasterCard, Discover, American Express and paypal as payment methods. Our retail location also accepts cash.  We do not accept checks.

Sales Tax

We charge 6.5% sales tax on all purchases shipped to the state of Ohio or bought at our retail location.

Shipping
Domestic orders are shipped via United States Postal Service standard first class mail and shipping starts at $4.00.  We do ship internationally to every country as well.  If you would like to have your item shipped via priority or express mail, you can upgrade your shipping.  You will receive an email with your tracking number when your item ships. Tracking is also available to some international countries via first class mail international and express mail international.  We do not ship our items labeled as gift for international orders as this is against the law. International buyers are expected to pay all customs duties, handling fees and/or taxes that may be incurred upon receipt of your order.  UK buyers please take note that even low dollar amount items might have a duty or tax incurred before the Royal Mail will deliver your item. Please note international shipping times vary from 1-3 weeks to arrive to most countries after our production time.

Gift Wrap
Optional gift wrap is available for $4.00. The gift wrap is a white jewelry box stamped with our logo on the top, red satin ribbon and a handwritten gift message card enclosure with an envelope with our logo on it. You can purchase gift wrap from the item's page as an add on. We do also have gift wrapping for men which is a black jewelry box with red satin ribbon and a handwritten gift message card enclosure with an envelope with our logo on it. If you do not leave a gift message for us to write, a gift card will not be enclosed.

Safety Information

Please note all of our products are not intended for use by children under the age of 4 due to choking hazards. Children should be supervised at all times while wearing our jewelry.

Wholesale
Wholesale accounts are welcome and appreciated.  Please contact us so we can discuss how a wholesale arrangement will be mutually beneficial.

Privacy and Security 

The Silver Diva respects the privacy of all our customers. This privacy and security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information

Collected information

The Silver Diva collects customer information for a variety of reasons, which include providing superior customer service, improve our customers' shopping experience, and to communicate with our customers about our products, services and promtions. We collect personal information such as your name, financial information, telephone number, email and postal address that you provide to us when you save your information with us or when you participate in a contest, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on thi website and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you. The Silver Diva may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court order. We may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.

Our Email List

We offer those who sign up for our email list advanced notice of sales and new merchandise and other news. Email addresses collected at The Silver Diva are used internally. If you would like to unsubscribe from our email list, please contact us at info@thesilverdiva.com. We will remove your name within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you from the list. In addition, please note that you receive more emails based on how often you open your emails that we send you.

Service Providers

The Silver Diva contracts with outside service providers to help us better understand your use of The Silver Diva. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of The Silver Diva so that we may continue to improve the site for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, username or password information; any personal information shared with our service providers is made anonymous. As a visitor to The Silver Diva, you may opt out of being included in this collection of data by contacting info@thesilverdiva.com. To opt out of third party advertising tailored to your interests, please contact info@thesilverdiva.com. We may also use our own cookies to deliver enhanced online display advertising tailored to your interests. To opt out of this advertising provided directly by The Silver Diva, please contact info@thesilverdiva.com.

We or our partners may use flash cookies (also known as local stored objects) or other similar technologies. A flash cookie is a small data file placed on a computer using adobe flash or similar technology that may be built into your computer or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help us improve our site by  measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing. Flash cookies are different from browser cookies, so the cookie management tools provided by your browser will not remove flash cookies. If you disable flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. Cookies are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We also use other methods of automatic collection to determine information about visitors to our website, including the ip address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us at info@thesilverdiva.com.

Secure Shipping

Sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an ssl enabled browser. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to us, you do so at your own risk. If you still have concerns about ordering electronically, feel free to call (513) 873-4561 and place your order over the phone. You can also print your shopping cart page and mail it to us at The Silver Diva, 9797 Montgomery Rd Ste F, Cincinnati, OH 45242.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. SSL is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential function of mutual authentication, data encryption and data integrity for secure transactions.

Policy Changes

The Silver Diva may periodically update this privacy and security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting TheSilverDiva.com, you agree to accept any changes made to this policy. The Silver Diva privacy and security policy only addresses the use and disclosure of information we collect from you on our webite. Feel free to contact us with any questions about our privacy and security policy at info@thesilverdiva.com.

 

 

 

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